Why Should You Book Through SmileAtTheSun?

When you contact an agency directly, the price, tour details, and payment conditions are often explained through phone calls or WhatsApp messages. The information you receive may vary depending on who you speak to.

On SmileAtTheSun, you can view the published price, available packages, included services, possible extras, payment terms, and booking conditions in one place.

Instead of relying only on what you are told in a conversation, you can clearly see what you are booking.

On SmileAtTheSun, the same tour and the same package are offered at the same published price to every customer.

Your price does not depend on your negotiation skills, where you come from, or which representative you happen to speak with. The price displayed on the tour page is the standard published price.

We believe that a good holiday experience should begin with a fair and consistent pricing policy.

SmileAtTheSun does not increase the agency’s real selling price or add a hidden platform fee on top of it.

The price shown on SmileAtTheSun is the price provided by the agency for that tour and package.

Our role is not to make the tour more expensive. Our role is to help you understand the experience, compare your options, and submit your reservation with confidence.

Seeing only the starting price of a tour is not always enough. Meals, hotel transfers, entrance fees, photos, videos, and optional packages may affect the total cost.

For this reason, we aim to show the following information as clearly as possible:

• What is included in the price
• What is not included
• Optional extras
• Children’s prices
• Payment conditions
• Cancellation terms

Unless you personally request an additional service, you should not be unexpectedly asked to pay extra for the tour you booked.

When a charge or special condition applies, you should know about it before the tour day, not after you arrive.

For many tours, you can submit a reservation without entering credit card details or making an advance payment.

Once your reservation is confirmed, you pay the agency operating the tour on the day of the experience. This means you do not have to send money days in advance for a tour you have not yet attended.

Some services, such as private yachts, personalised experiences, or limited-capacity tours, may require advance payment. When this applies, it is clearly stated before you submit your reservation.

There should be no surprise payment conditions after booking.

When you book directly with an agency, you usually have to resolve any problem with the same company that provided the service.

When you book through SmileAtTheSun, you can also contact us.

Your complaint is recorded, and the agency is asked to provide an explanation and propose a solution. When necessary, reservation information, messages, and published service conditions are reviewed together.

We do not automatically accept the agency’s explanation without question. We also do not make decisions after listening to only one side. Our aim is to support a fair and reasonable solution while protecting the customer’s rights.

The agency operates your tour, but you do not have to face a problem alone.

After your reservation is submitted, the operating agency may contact you through WhatsApp to confirm the pickup time, meeting point, availability, or other operational details.

This does not mean that SmileAtTheSun’s support has ended.

You can contact us again if you cannot reach the agency, if the information provided does not match your reservation, or if another issue occurs.

We do not want to be a system that simply forwards your reservation and disappears. We aim to remain a reliable point of contact from the moment you book until your tour is completed.

The most expensive tour is not always the best tour. The most popular tour may not be the right choice for every traveller.

A family travelling with young children will not have the same expectations as a group of friends. A guest looking for a peaceful boat trip should not be directed towards the same experience as someone looking for music and a foam party.

We encourage you to consider more than the price:

• Are you looking for relaxation or entertainment?
• Are you travelling with children?
• Do you enjoy crowded environments?
• Do you prefer adventure or comfort?
• Are you ready for a full-day experience?
• Are you looking for a private experience or a budget-friendly option?

When we believe that a tour may not suit your expectations, we do not want to hide that from you.

Our objective is not simply to receive a reservation. We want you to finish the tour feeling that you made the right decision.

SmileAtTheSun does not pressure you into making a decision.

You will not be repeatedly called or disturbed through WhatsApp simply because you viewed a tour or did not complete a reservation. You will not be forced towards a more expensive package.

We present the available options, explain the important differences, and leave the final decision to you.

Trust is not created by rushing customers. It is created by giving them the information they need to decide confidently.

Travel plans can change. Illness, weather conditions, or personal circumstances may mean that you need to cancel a tour.

When we receive your cancellation request, it is forwarded to the relevant agency without unnecessary delay. Your request is processed according to the cancellation conditions published on the tour page, and the result is communicated to you.

You will not be forced to accept another tour simply because you cancelled your original reservation.

Alternative options may be offered, but the final decision always remains yours.

Your contact details are collected so that your reservation can be managed correctly.

We do not want to send meaningless promotional emails, disturb you with constant campaign messages, or create sales pressure unrelated to your reservation.

The information needed for your booking is shared only with the relevant parties and only to the extent required to provide the service.

Your holiday is important to you. Your contact details should never be treated as just another entry on a marketing list.

We do not add hidden fees.

We do not add an unexplained platform charge or price difference on top of the tour’s real published price.

We do not create fake urgency.

We do not pressure you with artificial countdown timers or unverified messages such as “only two places remaining.”

We do not push services you do not need.

We do not present a more expensive tour or package as the right choice simply because it costs more.

We do not disturb you with unnecessary messages.

We do not send unrelated promotional emails or repeatedly contact you with sales messages.

1. You choose your tour and date
You review the tour details, price, included services, and payment conditions before submitting your reservation request.

2. Your reservation information is checked
Your selected date, number of participants, hotel information, and contact details are sent to the relevant agency.

3. The agency contacts you
The agency may contact you through WhatsApp to confirm availability, pickup time, meeting point, or other operational details.

4. You join your tour
You make your payment according to the conditions shown on the tour page and enjoy your experience.

Should a problem occur, you can contact SmileAtTheSun again.